When someone says “I’ll take care of it”, and you know they will, it’s a wonderful moment. What would it be like if you knew that about everyone in your organization?
This is where the rubber really meets the road, or, the key component we call Traction®. With any group of people, we always start our work here, because, after all, Vision without Traction®, is a mirage that is always just a little further down the road.
Use the Entrepreneurial Operating System™ (EOS) to strengthen these 6 Key Components™ and your business will soar!
For so many of my clients, holding people’s feet to the fire is a slippery business. First of all they find it hard to confront their partners, their vendors or even employees about what did not get done. Then, when they do make the effort, they often find that there has been a misunderstanding about what was expected. The result: missed deadlines, confusion, and hard feelings.
My two favorite tools to overcome this?
• Get in a rhythm of communication – yes, that means regular meetings – where results are reviewed and issues get solved. EOS™ has a Level 10 Agenda that is a brilliant tool.
• Use an active listening technique called echoing. After describing what you need to an employee, ask them to tell you what they heard. Sounds silly, but if you’re like most of my clients, you’ll be amazed at what a simple, perfectly clear instruction (your view!) has become in the mind of your listener! Try it with your partners too!
Looking for more tools to run your business? Contact us for a complimentary Strategy Session!
