It’s easy for most of us who run our own businesses to make “Processes” the red-headed step-child of our time and effort. We know how we do what we do, and it hardly seems productive to take time to write it down. After all, it’s just common sense anyway.
When I got John and his team to slow down long enough to identify the main processes of their business (there were 7), and document the 5 basic steps for each one, he was stunned to learn that he had no idea how some things were being done in the company he’d built!
And the whole team found places where the people who worked for them were tripping over each other, duplicating effort, or actually working in opposite directions.
Now? A quiet efficiency has replaced arguments over who sent what to which client when. Clients are referring their friends. Peace reigns in the land!
To learn more about how business process mapping can help your business become more efficient, Contact Us to schedule a complimentary strategy session!
